As of June 1, Higher One, which provides service for the DCCCD Money Card, has stopped referring students with non-campus issues to campus financial offices for help.
Higher One will refer students to the campus financial aid office when the student asks about financial aid issues and to the business office on billing issues.
If you need a student researched, a Higher One mailbox has been set up in GroupWise to accept e-mails. Staff has been assigned to research and reply back.
Money is sent to Higher One once the funds are available for refunding/disbursing for all credit and financial aid students beginning with the Summer I session. For the student to access their funds, they must complete the address verification process and provide an activation word in eConnect. This information can then be forwarded to Higher One for a card to be mailed. The student must take the card received in the mail, go to the DCCCDMoneyCard.com Web site, and enter the card number and activation word they provided in eConnect. Once they log into the Higher One site, they will have the opportunity to choose how to receive their funds: check, direct deposit or by opening a Higher One “One Account.”
If a student has not received their Higher One card, Higher One will verify the address they have in their files with the student.
If the address on file with Higher One is correct, Higher One will add their name to a list for card-reorder. This list will be sent to the District Service Center to place an order for a new card. There is no replacement cost to the District or the student.
If the address on file with Higher One is not correct, Higher One will instruct the student to visit their campus registrar to have their address corrected and to then go back to eConnect and re-verify their new address so a new record can be sent to Higher One.
Higher One will add their name to a list to monitor for address change. Once the new address appears, Higher One will add their name to a list for card-reorder. This list will be sent to the District Service Center to place an order for a new card. Again, there is no replacement cost to the District or the student.
If a student received their card and attempted to enter their activation word incorrectly too many times, it puts their account on suspension. Higher One will unlock the account when the student calls the Customer Service number.
If the student can not remember their activation word, Higher One will instruct the student to go back to eConnect and re-verify their address information and provide a new activation word. The student will be told to allow 24 hours for the new activation word to be available for the student to activate their account.
Some students were told incorrectly by Higher One Customer Service that campuses had "temporary cards" available. Some of Higher One clients use their cards for student IDs as well as an access card to the Higher One site. Those schools have temporary ID cards available for their students. This does not apply to DCCCD.
