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Institutional Research

Building A, Room A213
E-mail: bhcResearch@dcccd.edu
972-860-4607

Noel-Levitz Student Satisfaction Inventory, Fall 2000

Comparative Summary, Fall 2000 to Fall 1997

Table of Contents

Executive Summary

Comparative Summary

Scales

Brookhaven College administered the Noel Levitz Student Satisfaction Survey during the Fall 1997 and Fall 2000 terms. The following broad observations are made between the two years.

Satisfaction

Top four items of satisfaction – more satisfied in Fall 2000 than in Fall 1997:

  1. Security staff respond quickly in emergencies.
  2. Students are notified early in the term if they are doing poorly in a class.
  3. Library staff are helpful and approachable.
  4. Security staff are helpful.**

**Difference statistically significant at the 0.01 level.

Areas of greatest opportunity – less satisfied in Fall 2000 than in Fall 1997.

  1. The career services office provides students with the help they need to get a job.***
  2. My academic advisor helps me set goals to work toward.**
  3. Counseling staff care about students as individuals. * * *
  4. There are adequate services to help me decide upon a career.***
  5. My academic advisor is approachable.**
  6. Admissions staff are knowledgeable **
  7. My academic advisor is knowledgeable about the transfer requirements of other schools.*

* Difference statistically significant at the 0.05 level. ** Difference statistically significant at the 0.01 level. ***Difference statistically significant at the 0.001 level.

Conclusions

Brookhaven College students overall appear to be as satisfied in Fall 2000 as they were in Fall 1997. Brookhaven College students appear to be less satisfied in the areas of Advising and Admissions. Several factors may have had an impact on student perception of these particular areas including:

Table

Item Importance Satisfaction Performance Gap
Expectations of Greatest Importance
Classes are scheduled at times that are convient for me. 6.41 + ** 5.55 0.86
I am able to register for classes I need with few conflicts. 6.3 5.39 0.91
The quality of instruction I receive in most of my classes is excellent. 6.29 5.54 0.75
Parking lots are well-lighted and secure. 6.27 + *** 5.36 0.91
The campus is safe and secure for all students. 6.25 + ** 5.54 0.71
 
Expectations of Greatest Satisfaction
I am able to experience intellectual growth here. 6.21 + 5.61 0.60
Library staff are helpful and approachable. 6.05 + *** 6.61 0.44
Library resources and services are adequate. 6.24 + *** 5.58 0.66
Classes are scheduled at times that are convenient for me. 6.41 + ** 5.55 0.86
The quality of instruction I receive in most of my classes is excellent. 6.29 5.54 0.75
 
Expectations of Greatest Performance Gaps
My academic advisor is concerned about my success as an individual. 5.97 - ** 4.71 1.26
Financial aid award are announced to students in time to be helpful in college planning. 5.66 -* 4.41 1.25
Adequate financial aid is available for most students. 5.84 -*** 4.64 1.2
Students are notified early in the term if they are doing poorly in a class. 6.04 4.76 1.18
My academic advisor helps me set goals to work toward. 5.82 - * 4.65 1.17
Note: * significant
** very significant
*** highly significant
+ above the national norm
- below the national norm
N/A Students were not asked to rate importance for this item.

Matrix

results matrix