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Student Complaints

The Texas Higher Education Coordinating Board (THECB) requires that all Texas higher education institutions comply with the U.S. Department of Education’s (USDOE) Code of Federal Requirements (34 CFR) 600.9. This code requires all higher education institutions in the U.S. to have a process to review and appropriately act on complaints.

The Texas Administrative Code Title 19, Part 1, Chapter 1, Subchapter E, Rule 1.112 requires that “Each institution shall post information regarding the complaint procedure outlined in this subchapter on its website. Such information shall: … (2) be accessible from the institution’s Internet website home page by use of not more than three links.”

The Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) requires each accredited college to have a Student Complaint Policy as mandated by the U.S. Department of Education (SACSCOC Federal Requirement 4.5).

The colleges of Dallas County Community College District — Brookhaven, Cedar Valley, Eastfield, El Centro, Mountain View, North Lake and Richland — are individually accredited by SACSCOC; therefore, click the links below to learn more about each college’s formal, documented Student Complaint Policy and processes: